Good to know

Check-in and check-out

On the day of arrival, your room will be ready for you from 3.00 p.m. and until 11.00 a.m. on the day of departure. Of course you are welcome to store your luggage with us on the day of arrival and/or departure.

Parking

The hotel offers a limited number of chargeable parking spaces in its own underground garage (2 minutes' walk away). Alternatively, the public car park is also just 2 minutes' walk away.

A storage room for bikes and skis is available for you at the hotel.

Elevator and pets

Please note that we do not have an elevator and pets are not allowed in the hotel rooms and dining area.

Internet and power

Wi-Fi is available free of charge throughout the hotel. Switzerland uses bi-pole (type C) and triple-pole (type J) plugs. Adaptors are available at the reception desk.

Breakfast and dinner

The breakfast buffet is available daily from 08.00 a.m. to 10.30 a.m. Dinner is served at 07.00/07.30 p.m.

GRANDER® water

Original GRANDER® water bubbles throughout the hotel. This process returns the original energy back to the water. www.grander.com

Sports equipment

A ground-floor storage room is available for your skis and bikes. In the basement, you can store your hiking, ski, and cross-country boots. Shoe dryers and a waxing table are also at your disposal here.

Check-out special offer

Would you like to enjoy some activities on the day of your departure? You are very welcome to leave your luggage with us and freshen up with a shower before heading home afterwards. CHF 8 per person.

Lunch packet

You can order a lunch packet for CHF 16 from our service staff the evening before.
(2 sandwiches, 1 piece of fruit, 1 energy bar, 500 ml water in PET bottle)

Payment

The entire hotel bill can be paid on site. We accept cash payments, Debitcard, Postcard, Visa and Mastercard.

Our bank details:
Graubündner Kantonalbank, Post Office, 7001 Chur
Account holder: Hotel Privata AG, Via da Marias 83, 7514 Sils/Segl Maria
IBAN: CH41 0077 4010 0425 6230 0

Cancellation policy

Cancellation policy of a confirmed booking:

Winter
  • Up to 21 days prior scheduled arrival: no charge
  • 21 to 7 days prior scheduled arrival: 50% of the total stay (bed & breakfast rate)
  • Less than 7 days prior scheduled arrival: you will be responsible for 100% of the cost (bed & breakfast rate)
Summer
  • Up to 14 days prior scheduled arrival: no charge
  • 14 to 7 days prior scheduled arrival: 50% of the total stay (bed & breakfast rate)
  • Less than 7 days prior scheduled arrival: you will be responsible for 100% of the cost (bed & breakfast rate)

This regulation applies if we are unable to sublet the room, as well as in cases of late arrival, early departure, or no-show. We recommend taking out travel/cancellation insurance. Disputes are subject to Swiss law and governed by Art. 160 of the Swiss Code of Obligations (OR).